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CUSTOMER SERVICE

Product Purchasing & Enquiries

AUTOID Online Store

Visit the AUTOID Online Store to purchase AUTOID products and third-party accessories. To purchase by phone, please call (+44) 0 207 205 2429. Lines are open Monday-Friday 09:00-17:00 GMT.

 

Sales Support

Find all the information you need about your AUTOID Online Store order. To modify, track or return your order, or simply update your account info, just go to the Order status page. For other enquiries, contact AUTOID Customer Service on (+44) 0 207 205 2429. Lines are open Monday-Friday 09:00-17:00 GMT.

 

Product Support

Contact AUTOID Support

Need service or support? Chat with us online and we’ll find you a solution.

More ways to get help:

  • Email us at hello@autoid.uk.com with your order reference and a summary of the assistance needed
  • Contact AUTOID Customer Service on (+44) 0 207 205 2429. Lines are open Monday-Friday 09:00-17:00 GMT.
  • Leave a message via our contact form, we'll usually respond within 24hrs. 

 

Returns and Exchanges

Sometimes you change your mind or a product may become faulty. You're eligible for a return if: 

  • The item was delivered to your door (or purchased in store) within the last 30 days
  • The item is in its original condition

You may be eligible for an exchange if your item:

  • Is within it's warranty period (starting from the day of purchase)
  • Develops a fault we diagnose outside of usual wear and tear

 

For more information on returns and exchanges view our returns page, otherwise please contact a member of the team:

  • Email us at hello@autoid.uk.com with your order reference and a summary of the assistance needed
  • Contact AUTOID Customer Service on (+44) 0 207 205 2429. Lines are open Monday-Friday 09:00-17:00 GMT.
  • Leave a message via our contact form, we'll usually respond within 24hrs.